TERMS AND CONDITIONS OF ACCOMMODATION

When you come to stay with us, by default, you agree to the following Terms and Conditions. At the time of finalising your booking you will be prompted to agree to these. If there are any questions,  please do not hesitate to call us any time during opening hours (9am to 10pm) and we can help you.

Wi-fi

The wi-fi code works throughout the premises and is complimentary for your entire stay.

Check-in and Check-out times

Guest check-in is from 4.00pm to 10.00pm and check-out from your room is 10.00am. Late check-outs are subject to availability and extra fees. It must be arranged at time of check-in.

Cancellation Policy 

Our policy is easy an simple to understand. 100% of paid prepayments | payments are refundable when cancelled 5 days before arrival or earlier. If cancelled within 5 days of arrival the booking is non refundable. This applies to all booking types no matter when they are booked including last minute bookings. 

Quiet Zone

We operate a quiet zone from 11pm to 6am throughout the Homestay. Please ensure that this time is respected to ensure guests can maximize the time to relax and rest. Occasionally there will be late guest check-in due to flight arrival times, and we will endeavor to be as quiet and efficient as possible.

Smoking

Smoking is not cool in NZ so we don't allow it either inside or outside on the grounds. All rooms and common areas are NON SMOKING. Additional charges, and a future "Not allowed to stay" reference will apply for evidence of smoking within the rooms and littering.

Keys/ Swipe tags

Please keep your room Key and Swipe Card with you at all times. For security purposes please ensure you lock all doors and windows when leaving your room. Lost or unreturned key/ swipe cards will attract a fee of $50.00 per set.

Security

For security reasons all entry/exit door are an auto lock door so every time you go out and close the door it will lock automatically. All Entry/Exit doors are under 24 hour video surveillance and a recording of all entry and exits are automatically kept on file for a 24-hour period. This system is to ensure the safety and protection of all guests and the property in general. Guests WILL be asked for identification on arrival to verify your booking and that you are the person that has booked or that the accommodation is for. A passport/drivers licence is preferred or alternately a photo identification card. No ID = No Entry to the accommodation. There are no exceptions to this. 

Account Settlement

Payment for accommodation or any associated services such as “Breakfast 2Go” or Airport drop off etc, can be made by cash, credit card or flexi-debit card. Major credit cards are accepted including American Express, MasterCard and VISA, however we do not have a cash-out facility. Please note all credit card / flexi-debit card payments incur a credit card service fee of 3.5%. All room charges must be paid in full on arrival. Flatbush Holiday Accommodation reserve the right to verify all credit card information supplied, temporarily hold an amount on the card prior to arrival and if needed a secure a bond during the stay. Post stay, we reserve the right to automatically charge the credit card, with replacement value, of anything broken or damaged - see our Breakages and Damages policy, and for anything unpaid while staying at Flatbush Holiday Accommodation.

Footwear / Shoes

It is traditional in NZ to take your shoes off when entering a Homestay so leave either at the front door or in your room. Shoes are absolutely not to be worn anywhere on carpeted areas.

Lost Property

For any lost property please contact Lyle {Mob +64 223836805. Txt/Whatsapp/SMS }. Lost property or items left will be held of one month only. If not claimed then they will be disposed of. You can request to have items posted back to you at your expense.

Cleaning and housekeeping

Please be aware that daily cleaning services are not included in your booking. Please contact us if you would linens changed if staying longer than a single night or if you want a daily cleaning service to your room. This will cost an additional $8.00 per day.

Breakages and Damages

All rooms are fully equipped with a standard inventory. Please report any breakages, missing items, or damaged property to the owners. We pride ourselves on offering good quality linens so if any bathroom or bed linens that become permanently stained from your stay - there will be a replacement fee charged. This includes blood or makeup stains on towels and/or bed linens.

Laundry

Washing Machine - This can be used free of charge.

Dryer - If you would like to use the dryer an additional $5.00 charge applies for the dryer per use (per load).

Luggage storage:

Storage space is available. Please enquire directly and there may be a small charge for this service.

Children 2-14

We don't have specific facilities especially for children. A crib is available at an extra charge. An additional single bed placed on the floor, is available at an extra charge which will be located in the same room as two adults. Children over 14 are classed as an adult and require their own room. Infants (0-2 years) are welcome, provided they stay in the same room and all bedding etc is supplied by the guest if needed

Maximum number adult guests per room

The is a maximum of two adults per room, in the room fee. All rooms are set up and designed for two adults to stay. Any additional adults staying over are to book another room or in exceptional circumstances we may allow one additional family member to stay in the room at an additional fee of $25.00, however this needs to be pre approved prior to arrival

Pets

Pets are not allowed on the premises. There are two rooms only that are suitable for small pets. This must be pre arranged prior to booking and is subject to availability. 

Parties & Events

Parties and Events are not allowed on the premises. Guest are most welcome to entertain friends in the Guest Lounge areas.

Unauthorised room access

Guests are not allowed in any other guests rooms, (Guests that they are not travelling with in their party) or noted private areas of the Homestay, without prior permission of management. If this does happen it will be viewed seriously and as a result your stay may be forfeited.

Group Booking T&C

Loading...
Upps!
You're running a web browser we don't fully support. Please upgrade it for a better experience.
Our site works best with Google Chrome.
How to upgrade the browser