GROUP BOOKINGS - TERMS & CONDITIONS OF STAY

Casheltown Residence 

By booking to stay at the Flatbush Holiday Accommodation Casheltown Residence,  by default, you agree to the following Terms and Conditions. At the time of finalising your booking you will be prompted to agree to these. If there are any questions, please do not hesitate to call us any time during opening hours (9am to 10pm) and we can help you.

Check-in and Check-out times

Check in is from 4.00pm to 10.00pm and check-out from the residence is 10.00am. Early checkins and late check-outs can be arranged and are subject to availability and extra fees. For group booking this must be arranged at time of booking.

Maximum number of guests staying overnight 

The maximum number of adult guests that can stay overnight at the Casheltown Residence is 10. All rooms are set up and designed for two adults to stay. Any additional adults staying over are to book another room in our accommodation facilities or in exceptional circumstances we may allow one additional family member to stay in the room at an additional fee of $25.00, however this needs to be pre approved prior to arrival

Booking the residence 

If the person booking the Residence is under the age of 25 years, and a Parent or Guardian is not staying, then you must supply a Parent or Guardians name, address and contact details so we are able to contact them if necessary. The person booking the residence takes full responsibility for the total booking and any associated additional costs. If this person is under 25 years then both the person booking and the Parent and Guardian will take full responsibility.  

Smoking

We are a NON SMOKING facility so there is absolutely no smoking inside, or outside on the grounds. This includes vaping. Additional charges will apply for evidence of smoking \ littering within the rooms and any bond paid will be forfeited. 

Keys/ Swipe tags

We issue room keys and swipe cards. Once issued, it is your responsibility to ensure these are returned upon leaving. For security purposes please ensure you lock all doors and windows when leaving the residence. Lost or unreturned key/ swipe cards will attract a fee of $50.00 per set issued.

Security

For security reasons all entry/exit door are an auto lock door so every time you go out and close the door it will lock automatically. All Entry/Exit doors are under 24 hour video surveillance and a recording of all entry and exits are automatically kept on file for a 24-hour period. This system is to ensure the safety and protection of all guests and the property in general. The person that has booked the accommodation must check in and will be asked for identification on arrival to verify your booking and that you are the person that has booked and that the accommodation is for the group. A passport/drivers licence is preferred or alternately a photo identification card. No ID = No Entry to the accommodation. There are no exceptions to this.

Account Settlement

Payment for residence or any associated services can be made by cash, credit card or flexi-debit card. Major credit cards are accepted including American Express, MasterCard and VISA, however we do not have a cash-out facility. The residence booking must be paid in full prior to arrival. Flatbush Holiday Accommodation reserve the right to verify all credit card information supplied, temporarily hold an amount on the card prior to arrival and if needed a secure a bond during the stay. Post stay, we reserve the right to automatically charge the credit card, with replacement value, of anything broken or damaged - see our Breakages and Damages policy, and for anything unpaid while staying at Flatbush Holiday Accommodation.

Footwear / Shoes

It is traditional in NZ to take your shoes off when entering a Homestay so all guests must leave either at the front door or in your room. Shoes are absolutely not to be worn anywhere on carpeted areas.

Lost Property

For any lost property please contact Lyle {Mob +64 223836805. Txt/Whatsapp/SMS }. Lost property or items left will be held of one month only. If not claimed then they will be disposed of. You can request to have items posted /couriered back to you at your expense.

Breakages and Damages

All rooms are fully equipped with a standard inventory. Please report any breakages, missing items, or damaged property to the owners. 

Cleaning Costs  

Cleaning costs are included in your price paid. We pride ourselves on offering good quality linens so if any bathroom or bed linens that become permanently stained from your stay - there will be a replacement fee charged. This includes blood,  red wine or makeup stains on towels and/or bed linens. All rubbish must be placed in the bins or beside. All kitchen dishes and utensils must be cleaned and put away.  If there is additional cleaning to do where this has not been done, an extra cleaning fee of $50.00 will be charged. 

Children 2-14

We don't have specific facilities especially for children. A crib is available at an extra charge. An additional single bed placed on the floor, is available at an extra charge which will be located in the same room as two adults. Children over 14 are classed as an adult and require their own room. Infants (0-2 years) are welcome, provided they stay in the same room and all bedding etc is supplied by the guest if needed

Pets

Pets are not allowed on the premises. 

Quiet Zone

We operate a quiet zone at the residence from Midnight to 6am throughout the residence. These times are strictly adhered to and there is to be no loud music, shouting, screaming etc between these times. By all means you may socialise but the noise must be to a minimum. If this is not adhered to, we will contact you and ask you to observe the rule. If this fails we will then enter the premises and you will be asked to immediately vacate, forfeiting any bond and/or accommodation costs. 

Queries : email - Click here

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