GROUP BOOKINGS - TERMS & CONDITIONS OF STAY
3 cloghfin | 8 CLOGHFIN | DUNGLOE | Flatbush school road Residences
By booking to stay at the Flatbush Holiday Accommodation by default, you agree to the following Terms and Conditions. At the time of finalising your booking you will be prompted to agree to these. If there are any questions, please do not hesitate to call us any time during opening hours (10am to 10pm) and we can help you.
Check-in and Check-out times
Check in is from 3.00pm to 9:00pm and check-out from the residence is 10.00am. Early checkins and late check-outs can be arranged and are subject to availability. For group booking this must be arranged at time of booking.
Maximum number of guests staying overnight
All rooms are set up and designed for two adults to stay. Only guests staying at the accommodation are allowed on the premises after 10pm. After this time there is to be no more than the maximum number of guests on the property. If this is not adhered to, we will contact you and ask you to observe the rule. If this fails we will then enter the premises and you will be asked to immediately vacate, forfeiting any bond and/or accommodation costs.
Booking the residence - minimum age
If the person booking the Residence is under the age of 25 years, then the reservation and booking will be declined. No person under the age of 25 can book a full residence. The person booking and placing the reservation for a residence will take full responsibility for any damages and issues arising with the reservation. The person booking and reserving the property must be one of the guests staying at the property.
pre-authorisation bond
A $100.00 pre-authoristation will be applied - at check in - for all full residence reservations, irrespective of the type of payment on the booking. A valid credit card or debit visa | mastercard card must be provided. The $100.00 credit hold will be reversed on check out and can take up to three working days to come off your account. This is to allow for any incidentals or damage that may occur.
PARTY AND ALCOHOL CONSUMPTION POLICY
PARTIES
There is to be no parties on the premises
Flatbush Holiday Accommodation has a zero tolerance policy on parties being held in any of our premises. A party is defined as follows:
- Any situation where the maximum number of guests allowed at the property is exceeded
- Any situation where the noise level from the property is deemed to high thereby disturbing other people in the street or on the property
- Any situation whereby excessive traffic to/from the property is identified
- Any situation where it is deemed that intoxication is occurring
- Any situation where it is identified that excessive alcohol is present
If any of these situations occur and it is identified that there is a party happening, Flatbush Holiday Accommodation (FHA) reserve the right to immediately request all occupants of the property, including the guest who has registered for the property, to vacate the premises.
If an eviction does occur then the registered guest will be charged for the nights’ accommodation and for any expense resulting from additional cleaning of the apartment , replacement of any furniture / fixture / fittings breakage as well as for any costs required for repairs
ALCOHOL ON THE PREMISES
Whilst we encourage guests to relax and enjoy themselves, we do not allow for excessive levels of alcohol to be bought on to the premises. Excessive amounts of alcohol are defined as:
- Multiple Cases / Slabs/ Cartons of beer etc
- Multiple cases of sprits and wines
If a registered guest, or any person associated with that guest are identified as bringing excessive amounts of alcohol on the property that person will be requested to either:
- Relinquish the alcohol to the FHA management for safe keeping when they leave
- Alternately remove it from the premises permanently
If any person at any stage should be in breach of the policy and refuse to abide by the FHA requests then the person will be requested to leave the premises. If after the request to vacate for breaching these policies fails, and the person(s) refuses to leave then if will be enforced by security and the Police will be called.
no smoking | NO VAPING policy
We are a NON SMOKING facility so there is absolutely no smoking |vaping inside, or outside on the grounds. This includes vaping. Additional charges will apply for evidence of smoking | littering within the rooms and any bond paid will be forfeited. This will be strictly enforced. If this is not adhered to, we will contact you and ask you to observe the rule. If this fails we will then enter the premises and you will be asked to immediately vacate, forfeiting any bond and/or accommodation costs. All smoking must happen off the property.
Keys/ Swipe tags
We issue room keys and swipe cards. Once issued, it is your responsibility to ensure these are returned upon leaving. For security purposes please ensure you lock all doors and windows when leaving the residence. Lost or unreturned key/ swipe cards will attract a fee of $50.00 per set issued.
Security
For security reasons all entry/exit door are an auto lock door so every time you go out and close the door it will lock automatically. All Entry/Exit doors are under 24 hour video surveillance and a recording of all entry and exits are automatically kept on file for a 24-hour period. This system is to ensure the safety and protection of all guests and the property in general. The person that has booked the accommodation must check in and will be asked for identification on arrival to verify your booking and that you are the person that has booked and that the accommodation is for the group. A passport/drivers licence is preferred or alternately a photo identification card. No ID = No Entry to the accommodation. There are no exceptions to this.
Account Settlement
Payment for residence or any associated services can be made by cash, credit card or debit card. Major credit cards are accepted including American Express, MasterCard and VISA, however we do not have a cash-out facility. The residence booking must be paid in full prior to arrival. Flatbush Holiday Accommodation reserve the right to verify all credit card information supplied, temporarily hold an amount on the card prior to arrival and if needed a secure a bond during the stay. Post stay, we reserve the right to automatically charge the credit card, with replacement value, of anything broken or damaged - see our Breakages and Damages policy, and for anything unpaid while staying at Flatbush Holiday Accommodation.
Footwear / Shoes
It is traditional in NZ to take your shoes off when entering a Homestay so all guests must leave either at the front door or in your room. Shoes are absolutely not to be worn anywhere on carpeted areas.
Lost Property
For any lost property please contact Lyle {Mob +64 223836805. Txt/Whatsapp/SMS }. Lost property or items left will be held of one month only. If not claimed then they will be disposed of. You can request to have items posted /couriered back to you at your expense.
Breakages and Damages
All rooms are fully equipped with a standard inventory. Please report any breakages, missing items, or damaged property to the owners.
Cleaning Costs
Cleaning costs are included in your price paid. We pride ourselves on offering good quality linens so if any bathroom or bed linens that become permanently stained from your stay - there will be a replacement fee charged. This includes blood, red wine or makeup stains on towels and/or bed linens. All rubbish must be placed in the bins or beside. All kitchen dishes and utensils must be cleaned and put away. If there is additional cleaning to do where this has not been done, an extra cleaning fee of $50.00 will be charged.
Children 2-14
We don't have specific facilities especially for children. A crib is available at an extra charge. An additional single bed placed on the floor, is available at an extra charge which will be located in the same room as two adults. Children over 14 are classed as an adult and require their own room. Infants (0-2 years) are welcome, provided they stay in the same room and all bedding etc is supplied by the guest if needed
Pets
Pets are not allowed on the premises.
Quiet Zone
We operate a quiet zone at the residence from 10pm to 6am throughout the residence. These times are strictly adhered to and there is to be no loud music, shouting, screaming etc between these times. By all means you may socialise but the noise must be to a minimum. If this is not adhered to, we will contact you and ask you to observe the rule. If this fails we will then enter the premises and you will be asked to immediately vacate, forfeiting any bond and/or accommodation costs.